General sales conditions

General terms and conditions of sale

It is specified beforehand that these conditions govern sales, by MagicFranco Games SRL (hereinafter referred to as "MagicFranco"), board games and playing cards on their website www.magicfranco.be. These terms and conditions apply to the exclusion of all other conditions.

ARTICLE 1 - PRICES

  1. The prices of our products are indicated in euros, including all taxes, excluding the contribution to processing and shipping costs (see Deadlines and costs).
  2. In the case of an order to a country other than Belgium, you are the importer of the product(s) concerned. For all products shipped outside the European Union, prices will be calculated excluding taxes on the invoice. Customs or other local taxes or import duties or state taxes may be payable. These fees and sums are not within the jurisdiction of MagicFranco. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to check with your local authorities about these aspects.
  3. All orders, regardless of their origin, are payable in euros.
  4. All prices are subject to change without notice.
  5. Products will be invoiced on the basis of the prices in force at the time of placing orders.
  6. The products remain the property of MagicFranco until full payment of the price.

ARTICLE 2 - ORDER

On the Internet: www.Magicfranco.be.

The contractual information is presented in the following languages: french and will be confirmed with this contractual information at the latest at the time of delivery. Magicfranco reserves the right to cancel or refuse any order from a customer with whom there is any dispute, including relating to the payment of a previous order.
In addition, our company is not intended to offer B2B, we reserve the right to cancel any order from professional customers or pseudo-professionals for whom we would have suspicions of reselling our products on any secondary market.

ARTICLE 3 - VALIDATION

You declare that you have read and accepted these General Terms and Conditions of Sale before placing your order. The validation of your order therefore implies unreserved acceptance of these General Terms and Conditions of Sale.

Unless proven otherwise, the data recorded by Magicfranco constitutes proof of all transactions made by Magicfranco and its clients.

ARTICLE 4 - AVAILABILITY

Our product offers and prices are valid as long as they are visible on the site, while stocks last. In this context, you will be provided with information on the availability of the products at the time of placing your order. The information on the site is provided for information purposes only (simultaneous orders or stock errors). For products not stored in our warehouses, our offers are valid subject to availability at our suppliers. This information comes directly from our suppliers, errors or modifications may exceptionally exist).

In the event that a product is unavailable after your order has been placed, we will notify you by email upon receipt of the information received by the suppliers. Your order will be automatically cancelled and you will be immediately refunded if your bank account has been debited.

Beyond a period of 3 months, the balances paid by credit card and not honoured are cancelled, for reasons of expiry of the debit authorisation on the card.

ARTICLE 5 - DELIVERY

Shipments are made from Tuesday to Friday. The products are delivered to the delivery address you provided during the order process. The products ordered are sent, according to your choice, by BPOST or MONDIAL RELAY, depending on the options chosen. For shipments abroad MONDIAL RELAY will also be used. Depending on the destination, the delivery time is variable and given as an indication. We send by email the parcel number allowing you to track it on the post office website.

In the event that you choose MONDIAL RELAY, you will have the opportunity to choose the desired relay point yourself, by specifying it in writing when placing your order. If you do not choose one, MONDIAL RELAY will automatically choose the relay point closest to your home.

When you order several products at the same time and one of them is out of stock (not indicated on the site), Magicfranco reserves the right to split shipments or cancel and refund a product that is no longer in stock with our suppliers.
The participation in the processing and shipping costs will only be charged for one shipment. Only shipped items will be cashed

In the event of a delay in shipping, an email will be sent to you.

Pre-order items : These items are sent on their official release date, provided that the official release date is respected by the supplier, we cannot, under any circumstances, be held responsible for any delay or reduction in allocation attributed to a supplier. Products will be sent as soon as they are received in store, within a maximum of 5 (five) days. No cancellation of pre-orders can be accepted on the pretext of late delivery from a supplier. Product release dates are always displayed clearly, in bold and red when purchasing pre-order items.

Partial deliveries of pre-order items : When you place your pre-order, your products will be sent to your chosen pick-up point. If you are pre-ordering with different release dates, your shipment will be made on the date of receipt of the product with the latest release date. We reserve the right to send you your order in part, if the pre-order amount covers several separate shipping costs. In the case of a small order, we reserve the right to make a single delivery, on the latest date of the product release.

ARTICLE 6 - PAYMENT

Payment for your purchases is made by bank transfer, credit card, credit card or PayPal.

Payments and PayPal are made when the order is placed.

If you choose the payment method "bank transfer", your order will be sent to you as soon as your payment is received in our bank account. It is necessary to indicate the reference of your order in communication at checkout.

If we do not receive your payment, after 5 (five) calendar days, we consider your order null and void and we reserve the right to cancel your order without further notice.

ARTICLE 7 - SATISFIED OR REFUNDED

You have a period of 14 days as of Reception of your order to return the product(s) that do not suit you.

The return costs will then be at your expense, To our address :

Returns should be made to:

MagicFranco Games SRL

Chaussée de Jolimont, 11

7100 La Louvière

BELGIUM

In the event of an error in our services on your order or damaged products, we undertake to cover the return costs on us.

The return must be made in his Original packaging, complete (accessories, instructions, etc.), in a blister pack and in good condition, and accompanied by a copy of the invoice. It is essential to Notify by e-mail before any return of the product in order to enjoy your right of withdrawal.

Pre-order items : Perform a Preorder Online Commits you to purchasing the pre-ordered product, it is not possible to cancel it or get a refund unless specifically agreed to in writing.

Items returned incomplete, damaged, or soiled by the customer will not be returned.

We Do not accept any returns to a relay point, but only at our physical address, as set forth above.

In the case of a Order cancellation request Before delivery, we will ask you to contribute to the payment costs incurred by placing your order. Please order consciously, without haste. Checking the language of the product ordered, which is always clearly stipulated on our items before placing your order, often avoids cancellation requests.

ARTICLE 8 - PRODUCT CONFORMITY

We undertake to exchange products that appear to be defective, damaged or do not correspond to your order. In this case, we would be grateful if you could provide a detailed statement in writing or by e-mail. In case of missing parts, we take care of making the request to the publisher and sending you the missing parts. In case of defective products or items, please send the product(s) or items back to us so that we can send you the replacement items. Please contact the company MagicFranco in order to find out about the return procedures.

Shipping costs will be reimbursed to you based on the cheapest rate available at the time of ordering. In any case, you benefit from the provisions of the legal warranty, in particular those relating to the warranty against hidden defects.

The provisions of this article do not prevent you from benefiting from the right of withdrawal (satisfied or refunded) provided for in article 7.

ARTICLE 9 - REFUNDS

Refunds for products in the cases referred to in Articles 7 and 8 will be made within a period of less than or equal to 14 days after receipt of the products by us. The reimbursement of the shipping costs of the initial order will be made on the basis of the least expensive mode of transport offered by MagicFranco at the time of ordering.

The refund will be made at the option of MagicFranco By crediting your bank account or by PayPal in the name of the customer who placed the order and at the billing address. No cash on delivery will be accepted, for any reason.

ARTICLE 10 - CUSTOMER SERVICE

For any information or question, our salespeople are at your disposal:

ARTICLE 11 - INTELLECTUAL PROPERTY

All texts, comments, works, illustrations and images reproduced on the Magicfranco.be sites are reserved under copyright and intellectual property rights and for the whole world. As such, and in accordance with the provisions of the Intellectual Property Code, only use for private use, subject to different or even more restrictive provisions of the Intellectual Property Code, is authorised. Any total or partial reproduction of the magicfranco.be site is strictly prohibited.


ARTICLE 12 - LIABILITY

The products offered comply with the Belgian legislation in force. Magicfranco cannot be held liable in the event of non-compliance with the legislation of the country where the products are delivered (for example in the event of a ban on a title, etc.). It is your responsibility to check with the local authorities about the possibilities of importing or using the products or services you plan to order.

The photos are provided for illustrative purposes. We invite you to refer to the description of each product to find out its precise characteristics; And if you have any doubts or if you would like further information, do not hesitate to contact us (+32(0)64/49.50.49) or by e-mail.

Magicfranco is only responsible for the content of the pages it publishes through its website Magicfranco.be.

In the event of a manifest error between the characteristics of the product and its representation and/or the conditions of sale, Magicfranco cannot be held liable.

ARTICLE 13 - APPLICABLE LAW - DISPUTES

This contract is subject to Belgian law.

The language of this Agreement is the language french.

In the event of a dispute, the Belgian courts will have sole jurisdiction.

ARTICLE 14 - PERSONAL INFORMATION

The information and data about you are necessary for the management of your order and for our commercial relations. In accordance with the Data Protection Act of 6 January 1978, you have the right to access and rectify personal data concerning you. Simply write to us online or by mail at:

Magicfranco
Chaussée de Jolimont, 11
7100 La Louvière
Belgium

Please let us know your name, surname, e-mail, address and, if possible, your customer reference.

 


ANNEXES

Consumer Code

The seller is obliged to deliver goods that comply with the contract and is liable for any lack of conformity that exists at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to him by the contract or has been carried out under his responsibility.

Article L211-5 Consumer Code

To comply with the contract, the property must:

  1. Be fit for the usual use expected of a similar good and, if applicable: 
    1. Correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model ;
    2. Exhibit the qualities that a buyer may legitimately expect with respect to public statements made by the seller, producer or his representative, including in advertising or labelling
  2. Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.

Article L211-12 of the Consumer Code

The action resulting from the lack of conformity is time-barred after two years from the delivery of the goods.

Article 1641 of the Civil Code

The seller is bound by the warranty in respect of hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use, that the buyer would not have acquired it, or would have given only a lower price, if he had known of them.

Article 1648 paragraph 1 of the Civil Code

The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.